We're pretty serious about keeping your info safe and secure. Here's the full breakdown on how we handle your data at Crystalis Forge.
Look, we get it - nobody actually enjoys reading through privacy policies. But here's the deal: at Crystalis Forge Fitness, we've been operating in Vancouver since day one with a simple philosophy: treat people right, keep their trust, and never do anything sketchy with their data.
This policy covers everything we do with your personal information when you train with us, sign up for memberships, book sessions, or just browse our site. We're not gonna sell your email to some random supplement company or spam you with garbage. We collect what we need to run a solid gym and keep you updated on stuff that actually matters.
Based here in Canada, we follow all the rules under PIPEDA (that's the Personal Information Protection and Electronic Documents Act), plus we're compliant with GDPR standards because, honestly, those European folks got it right when it comes to data protection.
When you join up or book a session, we'll need the basics - your name, email, phone number, and address. Can't really run a membership or contact you about your PT sessions without this stuff, right?
Here's where it gets more specific. Since we're running high-intensity strength programs and athletic conditioning, we need to know about any injuries, health conditions, fitness goals, and current training levels. Our coaches use this to keep you safe and design programs that'll actually work for you. We take this data seriously - it's protected under health information regulations.
We process membership fees, class packages, and personal training payments. Your payment details go through secure, encrypted processors - we don't store your full credit card info on our systems. That's handled by certified payment gateways that are way better at security than we'd ever be.
We track stuff like which classes you attend, when you check into the gym, what programs you're enrolled in, and how you're progressing. This helps us improve our services and give you better recommendations. Plus, it's cool to look back and see how far you've come.
Like pretty much every website out there, we collect some technical data when you visit - IP address, browser type, pages you look at, how long you stay. Nothing creepy, just standard analytics to make the site better.
We're not doing anything weird with your data, promise. Here's exactly what we use it for:
All your data lives on secure servers located in Canada. We use encrypted databases and regular backups so nothing gets lost if something goes sideways with our systems.
Want your data deleted sooner? Just ask. We can work with you on that, though some stuff we legally have to keep for specific periods.
This is your data we're talking about. You've got rights, and we respect them. Here's what you can do:
Request a copy of everything we have on you. We'll send it over in a readable format within 30 days.
Found something wrong in your profile or records? Let us know and we'll fix it ASAP.
Want out? Request deletion and we'll remove what we can (some stuff we're legally required to keep for a while).
Unsubscribe from marketing emails, promotional texts, or any non-essential communication with one click.
Moving to another gym? We'll export your training data so you can take it with you.
Don't like how we're using your data for something? Speak up and we'll discuss alternatives.
To exercise any of these rights, just shoot us an email at info@crystalisforge.info or call us at (604) 555-2847. We'll get back to you within a couple days.
Yeah, we use cookies. Not the protein cookie kind (though we should stock those), but the digital tracking kind. Here's the breakdown:
These keep the site working - stuff like keeping you logged in, remembering your cart if you're buying a membership package, basic functionality. Can't really turn these off if you want the site to work properly.
We use Google Analytics to see how people use the site - what pages are popular, where folks are getting stuck, how they found us. It's all anonymous aggregate data. Helps us make the site less crappy.
These track if you came from an ad or social media post, so we know what's actually working. Also used for retargeting - you know, when you visit our site and then see our ads elsewhere. You can disable these in your browser settings if they bug you.
We don't sell your data. Period. Never have, never will. But we do work with some third-party services to run the gym smoothly:
All these third parties are contractually obligated to protect your data and can only use it for the specific services they provide to us.
Only in specific situations:
We take security seriously. Here's what we've got in place to protect your data:
All data transmitted to and from our site is encrypted using industry-standard SSL/TLS protocols.
Data stored on firewalled servers with restricted access and regular security audits.
Only authorized staff can access member data, and it's logged every time.
Daily encrypted backups ensure we can recover your data if something goes wrong.
We keep all systems patched and updated to protect against known vulnerabilities.
Our team is trained on data privacy best practices and confidentiality requirements.